Mike Was the Lead Author of The Customer Journey

What started out as a conversation at the end of a meeting turned into a book on digital marketing.  The Customer Journey – How an Owned Audience Can Transform Your Business follows the protagonist, Sophia as she researches a college to finish her degree.  The ‘story’ allows the reader to better understand the mindset of a potential customer/student as they make their decisions based on search, content and promotion.

The Customer Journey - How an Owned Audience Can Transform Your Busines